Privacy Policy

1. Introduction

At Hyperreal Arena, we want your virtual reality experience to be thrilling and safe. We respect your privacy and are committed to protecting the personal information you share with us. This policy explains in simple terms what data we collect, why we need it, and how we keep it secure when you book an event or visit our arena.

2. Information We Collect

We only collect the information necessary to provide you with a great experience. This includes:

• Booking Details: Your name, email address, and phone number when you reserve a session or a group event.
• Payment Information: Handled securely by our payment partners. We do not store your full credit card details.
• In-Arena Tracking: To make the virtual reality games work and keep you physically safe, our headsets temporarily track your movements. This movement data is not stored after your game ends.

3. How We Use Your Information

The information we collect is used strictly for operational purposes:

• To confirm and manage your arena reservations.
• To send you important safety guides and instructions before your visit.
• To respond to your questions or support requests.
• To improve our gaming environments based on general feedback.

4. Sharing Your Data

We will never sell your personal information. We only share your data with trusted partners who help us run our business, such as secure booking platforms and payment gateways. These partners are required to keep your information confidential and use it only for the services they provide to us.

5. Data Security

We use strict digital and physical security measures to protect your personal information from unauthorized access. Our digital booking systems are encrypted, and our physical arena systems are protected to ensure your data stays safe.

6. Your Rights

You have the right to ask us what personal data we hold about you. You can also request that we update incorrect information or delete your details from our system entirely. To make a request, simply reach out using the contact details below.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our team: